FEATURES

GoodX Bed Management offers real-time insights to help hospital staff efficiently manage patient flow, enhancing overall productivity and supporting hospitals in meeting performance targets. The system also allows for automated reminders and meal orders directly within the bed management interface.

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Take full control of your cash collections with our fully functional, auditable cash register.

Key features include:

• Manage user sessions securely and efficiently.

• Automatically calculate change during transactions.

• Perform accurate cash-ups using blind balancing.

• Maintain full administrative oversight with sign-off controls.

Manage your cash collections and ensure transparency with our comprehensive cash register system.

It includes:

• Track user sessions for accountability and security.

• Automatically calculate change for accurate transactions.

• Conduct cash-ups using blind balancing to ensure financial integrity.

• Enable full administrative oversight with sign-off controls.

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Comprehensive & Paperless

• Go fully digital with paperless note-keeping for efficient, organised records

• Capture vitals and side-room tests quickly and accurately

• Order and receive pathology results electronically with integrated e-ordering and e-results

• Use built-in JACCOLD and risk assessment tools, including visual aids like Framingham flags

• Conduct systematic reviews with interactive, annotatable diagrams

• Instantly attach patient photos taken via mobile directly to their records

• Record detailed diagnosis and treatment notes with precision

• Manage prescriptions confidently with automated drug interaction alerts

• Create sick notes and referral letters in just a few clicks

• Enable clinically driven billing for accurate, real-time invoicing

• Upload and manage PDF reports securely within patient files

• Take notes your way—use structured formats or opt for free-form flexibility

• Customise report templates to suit the way your practice works best

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Advanced Debtor Management System

GoodX offers a complete and sophisticated debtor management system (Credit Controller) designed to reduce bad debt, lower management costs, and provide valuable business insights. The system can function as a support tool for your debtor controller or operate fully autonomously.

Key features include:

• Real-time debtor tracking with on-screen management tools
• Automated patient and contact record updates for streamlined workflow
• Integrated appointment diary to support efficient follow-ups
• Full credit history access, including communication logs and call records
• Automatic reminders and correspondence to support consistent follow-ups
• Customisable letter templates and reports using a built-in design tool
• Fully configurable system to match your unique credit control procedures
• Cost-saving email and fax integration that reduces reliance on printing and postage

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GoodX provides a full creditors module that seamlessly integrates with stock management, dental labs, and surgical assistants, ensuring efficient financial and operational control.

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• User-friendly and intuitive design for effortless navigation
• Graphical interface for capturing periodontal charts, including plaque, bleeding, and associated bleeding scores
• Visual treatment planning screen that allows for observation and creates treatment plans with automated billing integration

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Fully Integrated & Customisable Diary

GoodX offers a powerful and fully integrated diary designed to streamline reception workflows and enhance efficiency. Each user can customise their diary with personalised booking statuses, display modes, colours, and visibility settings. The system also includes a built-in task list and an automated benefit checker for seamless scheduling.

Key Features:

• Easy-to-use interface with smooth, intuitive navigation

• Customisable time slots for flexible appointment scheduling

• Multi-diary view enabling multiple practitioners’ diaries on a single screen

• Online booking feature for added patient convenience

• Integration with myGrandCentral for quick import of patient demographic data

• Direct link to electronic clinical notes for streamlined documentation

• Integrated SMS system for automated appointment reminders and patient communication

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Smart Stickers allow practitioners to set up medical guidelines that define the process for investigating specific patient findings or managing particular diseases.

Key Benefits of Smart Stickers:

• Customisable protocols to define treatment plans tailored to specific conditions

• Clear patient instructions to guide self-management and improve understanding

• Streamlined treatment management that promotes adherence and supports better outcomes

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An Electronic Remittance Advice (ERA) provides detailed insights into claim payments and rejections, including reasons for rejections.

GoodX ERA Benefits:

• Seamless integration with medical aids for direct remittance receipt

• Automated reconciliation of remittance advices to ease administrative tasks

• Removes the need for manual data entry, saving time and reducing errors

• Provides complete control over allocations before posting for enhanced accuracy

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Facial recognition is a cutting-edge feature that speeds up workflow by instantly identifying a patient and opening their correct file or appointment. It also helps reception staff greet patients by name, minimising the chance of identity errors and creating a more personalised experience.

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The myGrandCentral Kiosk can be fully customised with your practice’s logo and colours, providing a professional and consistent brand image across all patient interactions. This flexibility ensures that your practice maintains a cohesive and polished look.

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The myGrandCentral channel allows practices to send a link to patients, enabling them to review, update, or complete their details. This link includes basic information collected at booking as well as comprehensive demographics for existing patients, along with the practice’s T&Cs for approval. These details can be easily verified or imported into GoodX, streamlining administrative tasks and reducing workload.

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With the MyGrandCentral Patient Portal (available via app and website), patients can easily book appointments with your practice in real-time, 24/7. All bookings are automatically integrated into the GoodX diary, and patient details are imported seamlessly.

Key Features:

• Customisable availability: Control appointment slots, minimum lead times, and maximum future days
• Brandable online booking link: Embed on your website for easy access
• Telemedicine support: Enable video call appointments for remote consultations

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The MyGrandCentral system automatically sends an SMS with a payment link, simplifying online credit and debit card payments. The payment link provides click feedback, supporting the credit control process.

There are no upfront costs for the payment system—it’s pay-per-use.

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GoodX offers a streamlined billing system that simplifies the use of modifiers. Settings can be customised to automatically apply modifiers (e.g., 0005) as needed, minimising human error and ensuring no codes are missed, thereby maximising your practice’s income.

Key Features:

• Automatic modifier application to minimise errors and improve accuracy
• Powerful pricing models that optimise billing for maximum provider income

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The GoodX system enables seamless, paperless note-taking, allowing healthcare providers to manage patient records efficiently and securely, without the need for traditional paper documentation. This feature enhances productivity, reduces errors, and ensures that patient information is always accessible.

Key Features:

• Digital note-taking: Transition from paper documentation to secure, electronic records that can be accessed and updated in real-time.

• Customisable templates: Tailor note formats to meet the specific needs of your practice or specialty, boosting efficiency.

• Integrated diagrams and annotations: Add visual representations directly to notes for clearer communication.

• Automated risk assessments: Incorporate built-in risk indicators to help clinicians identify potential health concerns.

• Secure storage and access: Safeguard patient data in compliance with confidentiality standards.

• Mobile-friendly: Access and update patient records on mobile devices, offering enhanced flexibility and convenience.

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The myGrandCentral Kiosk is a self-service system designed to enhance patient experience and streamline practice operations. It supports patient check-ins, bookings, and payments, all through the myGrandCentral patient portal, helping reduce administrative burdens and increase efficiency.

Key Features:

• Patient verification and document scanning: Effortlessly confirm patient details, scan important documents, and collect medical history.

• Consent management: Securely capture patient consent for terms and conditions.

• Seamless data import: Automatically populate patient details, reducing typing errors and ensuring accuracy.

• Health record sharing: Patients can share their medical history directly, improving communication and reducing administrative workload.

• Arrival alerts: Automatically notify staff when a patient arrives, streamlining workflow and reducing wait times.

• Increased throughput: Speed up patient processing during peak hours by minimising manual data entry.

The myGrandCentral Kiosk helps your practice operate more efficiently, reduces human error, and enhances the overall patient experience, all while freeing up valuable staff time.

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POPIA is focused on maintaining privacy and security. Organisations are required to implement strong safeguards to protect personal information from being exposed or misused.Compliance with the Protection of Personal Information Act (POPIA), also known as the POPI Act, is now mandatory for most organisations in United Kingdom. This act aims to ensure that personal information is handled securely and responsibly.

Key Considerations:

• What is POPI?
  POPI, or the Protection of Personal Information Act, governs how personal data should be collected, stored, and protected. It outlines how organisations should handle personal information, ensuring it is secure.
• Privacy by Design
  A key principle of POPIA is “privacy by design.” This means that organisations must integrate privacy and security measures into their processes and systems right from the start, not as an afterthought. This approach ensures personal data is protected at every stage of its use.
• Security and Privacy
  POPIA is focused on maintaining privacy and security. Organisations are required to implement strong safeguards to protect personal information from being exposed or misused.

For more detailed information, visit: www.popiact-compliance.co.za/popia-information

Adhering to POPIA is essential for protecting personal information and building trust with patients, clients, and employees.

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The GoodX Reporting Dashboard allows you to efficiently manage your entire practice from a single location. It provides a comprehensive overview of your practice’s performance, offering key insights through various detailed reports.

Key Reports:

• Turnover Report: Monitor the income and financial performance of your practice.
• Code Breakdown Report: Examine the application of billing and diagnostic codes.
• Practice Overview Report: Get an overview of the overall condition and performance of your practice.
• Booking Status Report: Keep track of appointment statuses to optimise scheduling.
• Booking Type Report: Assess various booking types to improve resource management.

The dashboard simplifies practice management by centralising crucial data, allowing you to make informed decisions and optimise operations.

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GoodX offers integrated, real-time claims submission to major medical schemes (Discovery, Medscheme, MHG, Bestmed) along with real-time patient validation for non-realtime schemes, ensuring smoother and faster billing operations.

Key Features:

• Real-time claims submission to major schemes and patient validation for non-realtime schemes
• Free patient validation and patient/family detail import
• Free benefit checks with select schemes, including savings, authorisations, and network doctors
• Claim follow-up screen with a rejection resolution mechanism
• Easy electronic PDF proof of submission directly from the claim review screen
• Electronic remittances (ERAs) for increased accuracy and faster claim processing
• Free resubmissions and rejections
• Lower prices for real-time claim switching, paired with excellent service quality

These features collectively simplify claims management, reduce administrative time, and enhance cash flow, making it easier for practices to manage their finances effectively.

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The GoodX Task Manager streamlines office management by allowing doctors to assign tasks to individuals in the practice. This feature enhances organisation, making it easier to track progress and receive feedback once tasks are completed.

Key Features:

• Task Delegation: Doctors can assign tasks to specific team members, enhancing workflow and overall efficiency.

• Feedback Mechanism: After a task is completed, a section for feedback is available, promoting accountability.

• Diary Integration: Tasks can be pinned directly to the diary, making it especially useful for script requests.

• Automated Pathology Pinning: Pathology results are automatically pinned to the system based on result ranges, streamlining processes and ensuring nothing is overlooked.

The Task Manager makes office operations smoother, ensures follow-through on tasks, and helps prioritise critical activities.

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The GoodX system allows for the easy sharing of surgical theatre lists with hospitals and other doctors through the GrandXChange system. This feature not only improves communication but also ensures POPI compliance by securely sharing patient details electronically, reducing the administrative burden.

Key Features:

• Effortless sharing: Surgical theatre lists can be effortlessly shared with hospitals and doctors, enhancing collaboration and coordination.
• POPI compliance: Guarantees secure and compliant management of sensitive patient information.
• Reduced admin load: Electronic sharing of information reduces the need for manual tasks, lightening the administrative load.

This integration streamlines theatre scheduling, enhances data security, and improves overall efficiency in healthcare settings.

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Offers the ability to create multi-visit treatment plans with integrated billing. Print treatment plans for multiple visits along with fee estimates and bill as each stage of the work is completed.

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