Top GoodX Features to Improve Patient Satisfaction in 2025
In healthcare, it’s often the small, seamless touches that leave patients feeling truly cared for. GoodX is designed to help healthcare providers deliver a smooth and positive experience, both in and out of the consultation room. Here are ten key features that can help your practice deliver more efficient service and higher patient satisfaction:
1. Smart Appointment Alerts
Reduce the likelihood of missed consultations by sending automated reminders. These keep patients on schedule and improve practice efficiency.
2. Quick Patient Recognition
With the Patient Identifier, arrivals are instantly recognised, and appointments are updated in real time—helping create a frictionless check-in process.
3. Efficient Account Management
4. WhatsApp Messaging Integration
Communicate with patients using WhatsApp—confirm appointments or respond to questions via a platform they already know and trust.
5. Tailored Clinical Templates
Create your own templates for clinical notes and referral letters, ensuring your records are tailored to your medical discipline.
6. Informative Smart Stickers
Use Smart Stickers to flag key information like “Chronic” or “Pre-authorised.” These indicators also trigger automated processes behind the scenes.
7. Direct Prescription Delivery
Prescriptions can be sent directly to a pharmacy, cutting out extra steps and improving convenience for both patients and staff.
8. Flexible Diary Management
Coordinate diaries across team members or sites with a flexible scheduling system that adapts to your practice’s needs.
9. Secure Cloud Image Storage
With the Cloud Capture App, images are safely stored on a compliant server—keeping patient data secure and your devices uncluttered.
10. Integrated Billing Tools
Handle billing, payments, and medical aid claims all from within the same system—streamlining finances and reducing waiting times for your patients.
Deliver Better Care, Seamlessly
From appointment booking to billing, these GoodX features are built to simplify practice operations and improve the patient journey. Learn more at our Learning Centre: https://learning.goodx.co.za
